Once the system has been installed and commissioned, PROMA8 takes great care in supporting the customer in getting up to speed with the equipment, which is often very different from what was used before.
PROMA8 always recommends a programme of scheduled maintenance interventions in order to give the customer complete peace of mind after commissioning and guarantee continuous operation of the line without unwanted stoppages.
In case of any sudden line stoppage or fault, PROMA8 can quickly analyse the cause of the problem, as all its systems are equipped with modems for remote assistance.
PROMA8 can then intervene promptly to ensure minimum downtime, usually within a time frame of 24 hours from reporting the fault.